Welcome to the SPIE Help Center. Here you'll find answers to our most frequently asked questions (FAQs) organized by topic.
Need further assistance? Please contact our customer service team:
Phone | |
+1 360 676 3290 +1 888 504 8171 (Toll Free) |
customerservice@spie.org |
Our physical address is:
1000 20th St
Bellingham, WA 98225
USA
Our Federal Tax ID number is 95-2142678
Our GST number is 135472280
For technical inquiries, member support, or any other issues, please contact Customer Services:
Phone: +1 360 676 3290
Toll Free: +1 888 504 8171
Email customerservice@spie.org
You can click Sign In, Create Account, and fill in the information requested. When finished, you will be logged into your account. Click on My Account, Account Details at the top of the webpage to view your web account.
Log in and click on My Account, Account Details at the top of the webpage. Your SPIE ID# is shown there
Please click on the “Forgot your username” or “Forgot your password” links on Spie.org. If you are still unable to access your account, please contact Customer Services at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org. They can reset your password for you or give you a temporary password and provide you your login information.
Log in and click on My Account, Account Details at the top of the webpage. Under Account Settings you can change your username or password.
Please check your junk/spam folder. If the email is not there, please contact Customer Services at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.
Log in and click on My Account, Account Details at the top of the webpage. Under Account Settings you can update your information.
Log in and click on My Account, Account Details at the top of the webpage. Click Edit your SPIE profile under the SPIE Profile section. If you need assistance, please contact Customer Services at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.
If you are experiencing problems receiving our emails, this may be a result of email filters. Please check your junk or spam folder. Adding "lux@spie.org" to your safe senders list may also be necessary.
If your email address is with a business or institution, you may need to contact the system administrator for assistance.
Please go to: https://spie.org/publications/books
SPIE accepts Visa, MasterCard, American Express, Diners Club, Discover, PayPal, checks and bank wire transfers.
Make checks payable to SPIE and be sure to indicate what the payment is for. Please mail your check to:
SPIE
Attn: Accounts Receivable
PO Box 10
Bellingham, WA 98227
Yes. For bank information, please contact Customer Services at customerservice@spie.org or call +1 360 676 3290/+1 888 504 8171 (toll free).
Log in and click on My Account, Account Details at the top of the webpage. Under Account Settings you can update your information.
You can find full details on domestic and international shipping here: Shipping Policy.
Find full details on returns here: Returns Policy.
There could be several reasons why your card is not being accepted:
Please have your purchasing officer contact the credit card company for authorization before attempting to register. Advise your purchasing agent that SPIE is considered a 5968 company, for authorization purposes.
Please contact customerservice@spie.org or call us at +1 360 676 3290/+1 888 504 8171 (toll free).
Navigate to the membership page, click on “Join or Renew” and follow the prompts. You must have an SPIE account before entering a membership order.
When you wish to use your membership online, you need to login to your account first. If you do not remember your SPIE credentials or are experiencing other issues, please contact Customer Services at customerservice@spie.org for assistance, or call +1 360 676 3290/+1 888 504 8171 (toll free).
SPIE Members receive 10 Digital Library Downloads (to be used within one year). To access, log into the Digital Library at https://spiedigitallibrary.org using your SPIE credentials. If you need assistance, please contact Customer Services at customerservice@spie.org or call +1 360 676 3290/+1 888 504 8171 (toll free).
This information is posted on each specific conference website. Housing opens earlier than registration – please watch the conference web page, listed under Hotels.
The one-day fee varies for each conference and can only be done on-site. Please contact Customer Service at customerservice@spie.org for the one-day fee.
No, you do not need to be a member of SPIE to register for a meeting. However, one of the benefits of membership is reduced registration rates. You have the option of adding a membership during the registration process.
There is a $50 USD service charge for processing refunds. Requests for refunds must be received by the date listed on the corresponding meeting website under Registration/Refund Information. All registration fees, including courses, will be forfeited after this date. Membership dues, SPIE Digital Library subscriptions, or special events purchased are not refundable. Please contact Customer Services at customerservice@spie.org to request a refund.
Registered attendees may request a badge for their minor children to access the conference rooms, networking events, and the exhibition hall. Badges for minor children are free and available onsite at the SPIE Cashier desk. Children under 14 years of age must always be accompanied by an adult. Guardians are asked to help maintain a professional, disturbance-free environment.
Please Note: For safety and insurance reasons, children under 18 are not allowed in the exhibition area during exhibition move-in and move-out.
To attend the conferences, a person must register for the event and pay the registration fee. Badges for all attendees are required. At some conferences, extra tickets may be purchased for a Welcome Reception or a Conference Dinner. Please check the event registration forms for details.
No, you do not need to register for the conference, but you must register for the short course online, on the conference registration page. Alternatively, you can complete the registration form indicating the course you would like to take and submit the form to customerservice@spie.org.
Yes. You can register online on the conference registration page or complete the registration form indicating Exhibit Only and submit the form to customerservice@spie.org. You can also complete an Exhibit Only registration onsite.
At most conferences, payment is not required. Our Optifab conference requires a nominal fee for Exhibit Only registration.
You will be able to pick up your badge on-site at the conference registration desk.
Unfortunately, we do not offer a government or retired rate at this time.
You can submit your attendee’s registrations using a purchase order; however, they are not considered registered until the purchase order is paid in full.
You are required to stop at the Speaker Check-In desk to ensure that your presentation is compatible with the equipment in the room.
The details of what is included with a conference registration are particular to the individual event. This information can be found on the conference web page under Registration. Courses and Workshops are NOT included with a conference registration.
Go to the conference website, and you will find the list of available proceedings volumes and papers listed under the Program, Conferences link.
Manuscripts will be officially published within 6 weeks after the event on the SPIE Digital Library.
Information on how to apply for a Student Conference Support Travel Grant can be found here:
https://spie.org/membership/student-hub/student-conference-support
Information on applying for a scholarship can be found here: https://spie.org/membership/student-hub/scholarships
NOTE: High school students will receive a one-time, one-year complimentary membership. Contact membership@spie.org to request a Pre-College Membership Application Form.
Personal ID is required to pick up a badge and therefore can only be done by the person the badge is intended for.
Unfortunately, we do not offer a corporate group registration rate at this time.
We do not pre-register space for interviewing. You may sign up for room space on-site at the Job Fair. Please Note: Interview rooms are available on a first come, first served basis
Convention Centers have strict union guidelines. You may use small, food-related hand-outs such as candy, but anything considered food services (such as coffee & snacks) needs to be ordered from and provided by the convention center food services. Unfortunately, SPIE does not provide lunches for job fair recruiters, however there is free coffee available throughout the day and light snacks in the Exhibitor Lounge.
If staff is already registered for the exhibit and is also participating in the job fair, then you do not need to register them again. The exhibitor badge will also get them into the job fair.
You can do this on the SPIE Career Center Employer’s page. Once you log in to your Employer Account, you can view your job history from your dashboard. There, you can copy your expired job into a new job posting. To do so, select the copy icon on the line of the job you wish to copy. Make any changes to the ad, preview it and post the job immediately.
If you have recently purchased a package that includes resumes access but are still receiving the resume demo version, please click the logout button located near the top of the screen. Once you log in again your access should be enabled.
The SPIE Career Center is tied to your main SPIE account. Use the same credentials to log in.
Once you have created your Employer Account on SPIE's Career Center, from your dashboard click POST A JOB. Walk through the steps of inputting the job information. You will be taken to a page where you choose which job package you would like to purchase. Once you make a payment, the job will be live on the site instantly, and your resume access will be activated.
Please contact: SPIESales@spie.org for more information.
Each company with an Exhibitor Registration gets a limited number of assigned Technical access badges for accessing the technical programs. If you are presenting your paper, you will need to register for the conference as a speaker. The technical pass does not replace speaker registration.
Every exhibitor has an assigned Exhibition Liaison (the person responsible for the company exhibit). Exhibition Liaisons can log in to their account and update information for both the Exhibitor Directory listing and the event specific listing. If you do not know your SPIE account credentials for the Exhibitor dashboard, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.
Please follow the instructions on the email that you received from Arata Expositions or Freeman to access content. Please Note: you cannot use the same login information as the Exhibitor Dashboard or Convention Data Services. If you have any questions, please contact exhibitions@spie.org.
Follow the instructions on the email you received from Convention Data Services to log on to register your exhibitors. Please Note: you cannot use the same login information as the Exhibitor dashboard, Arata Expositions or Freeman login. If you have questions, please contact exhibitions@spie.org.
If staff is already registered for the exhibit and is also participating in the job fair, they do not need to register again. The exhibitor badge will also grant access to the job fair.
Courses are available online, during conference attendance, or In-Company. Please contact education@spie.org for more information.
When you pick up your course notes onsite, you will be given the handouts for the short course. The name of the room and location is listed on the front of your handouts. The handouts themselves are your “ticket” into the classroom. You will be required to show your notes to be admitted to the class.
A How-to guide for successfully submitting your manuscript can be located Here.
Information on manuscript templates can be found Here.
If you are a full time student and an author, please register as a Student.
After picking up your badge at the Registration desk, visit the Speaker Check-in desk to upload your presentation and familiarize yourself with our system.
Authors are expected to attend the meeting and present their papers. Papers not presented at the meeting will not be published in the Proceedings of SPIE, except in the case of exceptional circumstances at the discretion of SPIE and the Conference Chair/Editor.
If unforeseeable circumstances prevent you from attending the meeting and keeping your commitment, notify your SPIE staff Program Coordinator as soon as possible and arrange for a coauthor or colleague to make the presentation.
Copyright, Web Posting and Reprint Policies can be found at https://www.spiedigitallibrary.org/help/copyright-web-posting-and-reprint-policies.
Go to https://spiedigitallibrary.org and click on JOURNALS. Click on a specific journal to obtain submission instructions. If you have questions or need further information after reading the author guidelines, please contact journals@spie.org.
Go to https://spiedigitallibrary.org and click on JOURNALS. Clicking on each journal will take you to the page where the scope of the journal is listed. You can also view the tables of contents and abstracts to get an idea of what types of papers are published in the various journals.
Information on manuscript templates can be found on the SPIE Digital Library. From the main page, click on JOURNALS, then click on Information for Journal Authors.
Author Guidelines, including Manuscript Templates, can be found on each journal’s homepage.
Payment of publication charges is voluntary. Accepted papers will be published even if the author is unable to pay.
Contact journals@spie.org. Be sure to provide the paper number and the name of the journal to which you submitted your manuscript.
Copyright, Web Posting and Reprint Policies can be found at https://www.spiedigitallibrary.org/help/copyright-web-posting-and-reprint-policies.