SPIE Help Center

Welcome to the SPIE Help Center. Here you'll find answers to our most frequently asked questions (FAQs) organized by topic.

Customer Service has expanded coverage during Advanced Lithography + Patterning to assist you! In addition to our weekday hours, we are now available over the weekend of February 24th-25th from 8am to 5pm PST.

Need further assistance? Please contact our Customer Service team:

Phone
+1 360 676 3290
+1 888 504 8171 (Toll Free)

Browse FAQs by topic


SPIE Advanced Lithography + Patterning 2024


You can find our online program here: Advanced Lithography + Patterning Program (spie.org).

We also offer convenient access through our SPIE mobile app for iOS and Android devices, available here: https://www.spie.org/spie-conference-app.

Please complete the manual .PDF registration form located on the registration page here: Advanced Lithography + Patterning Registration. Send the completed form to customerservice@spie.org for processing. Customer Service will provide an invoice for your review and bank wire payment information on how to complete your registration.

Full registration details can be found on our registration page, here: Advanced Lithography + Patterning Registration. Purchased technical registrations have access to all events, including the technical program and exhibition. Complimentary exhibition visitor registration provides access to explore the exhibition.

There is a $75 USD service charge for processing refunds.

Requests for refunds for Advanced Lithography + Patterning 2024 must be received by 9th Feb 2024.

All registration fees, including courses, will be forfeited after this date. Membership dues, SPIE Digital Library subscriptions, or special events purchased are not refundable.

General SPIE Information


Our physical address is:

1000 20th St
Bellingham, WA 98225
USA

Our mailing address is:

P.O. Box 10
Bellingham, WA 98227
USA

SPIE's Federal Tax ID number is 95-2142678.

SPIE's GST number is 135472280.

Managing Your Account


Please clear your browser cache and try logging in again. If you are still unable to access your account, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.

Log in to your SPIE web account here: https://www.spie.org/account/login

At the top right of the page, click on the circle with your first name initial to access Account Details. Your SPIE ID number is displayed at the top next to the words "My Account". 

Please click on the “Forgot your username?” or “Forgot your password?” links here: https://www.spie.org/account/login.

If you are still unable to access your account, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.

They can reset your password for you or give you a temporary password and provide you with your login information.

Log in to your SPIE web account here: https://www.spie.org/account/login

At the top right of the page, click on the circle with your first name initial to access Account Details. Under Account Settings you have the option to change your username or password. After changing your password, wait one minute before logging in.

  • Please check your junk/spam folder. If the email is not there, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.
  • If you are unsure which email address was used in your account set up, try logging in with your web username and password. 

Log in to your SPIE web account here: https://www.spie.org/account/login

At the top right of the page, click on the circle with your first name initial to access Account Details. Under Account Settings you have the option to update your contact information.  

Log in to your SPIE web account here: https://www.spie.org/account/login

At the top right of the page, click on the circle with your first name initial to access Account Details. Under the SPIE Profile section, click "Edit your SPIE profile".

If you are experiencing problems receiving our emails, this may be a result of email filters. Please check your junk or spam folder. Adding "lux@spie.org" to your safe senders list may also be necessary.

If your email address is with a business or institution, you may need to contact the system administrator for assistance.

Managing Your Orders


SPIE accepts Visa, MasterCard, American Express, Diners Club, Discover, PayPal, checks and bank wire transfers. 

Make checks payable to SPIE and be sure to indicate what the payment is for.

Please mail your check to:

SPIE
Attn: Accounts Receivable
P.O. Box 10
Bellingham, WA 98227
USA

Yes. For bank information, please contact Customer Service at customerservice@spie.org or call +1 360 676 3290/+1 888 504 8171 (toll free).

You can find full details on domestic and international shipping here: https://spie.org/shipping-policy

Find full details on returns here: https://spie.org/returns-policy

There could be several reasons why your card is not being accepted:

  • Confirm correct card number and security code.
  • Confirm that your card’s expiration date is valid.
  • Confirm that your billing address is correct.
  • If you are making an “out of country” purchase, you may need to contact your credit card provider and tell them you are trying to make an out of country purchase.
  • Some organization issued cards do not permit online payments.

Please have your purchasing officer contact the credit card provider for authorization before attempting to register. Advise your purchasing agent that SPIE is considered an 8398 company, for authorization purposes.

Please contact customerservice@spie.org or call us at +1 360 676 3290/+1 888 504 8171 (toll free).

Membership


Please go to: https://spie.org/membership

Click on “Join or Renew” and follow the prompts. You must have a SPIE web account before entering a membership order.

When you wish to use your membership online, you need to log in to your SPIE web account first. Please go here to log in: https://www.spie.org/account/login 

If you do not remember your credentials, click on the "Forgot your username?" or "Forgot your password" links on the login page. 

Please go to https://spie.org/membership, then scroll down to the Choose your Membership section to see the criteria.

SPIE Members receive 10 Digital Library Downloads (to be used within one year).

To access, log into the Digital Library at https://spiedigitallibrary.org using your SPIE web acount login.

Conference Registration


  • Speakers or Authors (including invited and keynote speakers), Program Committee Members or Session Chairs.
    • Note – if you are an exhibitor and you are presenting a paper in a technical session, you must also register as a Speaker/Author. The technical pass does not replace speaker registration.
  • Technical Attendees
  • Students (Please note the following):
    • If you are a full-time student and an author, then register as a student.
    • Student registration rates are only available to students engaged in full-time studies who have not yet attaind their terminal degree (including all doctoral degrees).
    • Post-docs may not register as a student.
  • Conference Chairs
    • Note – Conference Chairs must be registered by SPIE staff.

Please go to the upcoming SPIE conferences and exhibitions calendar to locate the specific conference you are looking for: https://spie.org/conferences-and-exhibitions/conferences-and-exhibitions-calendar

The registration and housing information is posted on each specific conference webpage. Housing opens earlier than registration - from the conference webpage click on Attend, then Hotel and travel. 

The one-day fee varies for each conference and can only be done on-site. Please contact Customer Service at customerservice@spie.org for the one-day fee.

No, you do not need to be a member of SPIE to register for a meeting. However, one of the benefits of membership is reduced registration rates. You have the option of adding a membership during the registration process.

There is a $75 USD service charge for processing refunds. Requests for refunds must be received by the date listed on the corresponding meeting website under Registration/Refund Information. All registration fees, including courses, will be forfeited after this date. Membership dues, SPIE Digital Library subscriptions, or special events purchased are not refundable.

Please contact Customer Service at customerservice@spie.org to request a refund.

Conference events: all conference technical and networking events require a badge for admission. Registered attendees may bring children with them if they have been issued a badge. Registration badges for children under 18 are free and available at the SPIE registration desk onsite. Children under 14 years of age must be accompanied by an adult at all times, and guardians are asked to help maintain a professional, disturbance-free conference environment.

Exhibition hall: everyone who attends the exhibition must be registered and have a badge. Badges for children are free and available onsite at the registration desk. Children under 14 years of age must be accompanied by an adult at all times. Guardians are asked to help maintain a professional, disturbance-free exhibition environment. Children under 18 are not allowed in the exhibition area during exhibition move-in and move-out.

To attend the conferences, a person must register for the event and pay the registration fee. Badges for all attendees are required.

At some conference special events, such as a Welcome Reception or Awards Banquet, guest tickets may be required for a non-registrant to attend. Please check the event registration webpage for details.

No, you do not need to register for the conference, but you must register for the short course online, on the conference registration page. Alternatively, you can complete the registration form indicating the course you would like to take and submit the form to customerservice@spie.org.

Yes. You can register online on the conference registration page. Alternatively, you can complete the form found on the conference registration page, indicating Exhibit Only and submit the form to customerservice@spie.org. You can also complete an Exhibit Only registration onsite at the conference.

Preregistered attendees who need a Certificate of Attendance may obtain one at the onsite Cashier.

At most conferences, payment is not required. Our Optifab conference requires a nominal fee for Exhibit Only registration.

You will be able to pick up your badge onsite at the conference registration desk by showing your QR code or registration invoice and a photo ID.

Unfortunately, we do not offer a government or retired rate at this time.

You can submit your attendee’s registrations using a purchase order; however, they are not considered registered until the purchase order is paid in full.

You are required to stop at the Speaker Check-In desk to ensure that your presentation is compatible with the equipment in the room.

The details of what is included with a conference registration are particular to the individual event. This information can be found on the conference web page under Registration. Courses and Workshops are NOT included with a conference registration.

Please go to the upcoming SPIE conferences and exhibitions event calendar here: https://spie.org/conferences-and-exhibitions/conferences-and-exhibitions-calendar

Then go to the specific conference webpage and you will find the list of available proceedings volumes and papers listed under Program, Conferences.

Manuscripts will be officially published within 6 weeks after the event on the SPIE Digital Library: https://www.spiedigitallibrary.org/

Information on how to apply for a Student Conference Support Travel Grant can be found here: https://spie.org/membership/student-hub/student-conference-support

Information on applying for a scholarship can be found here: https://spie.org/membership/student-hub/scholarships

NOTE: High school students will receive a one-time, one-year complimentary membership. Contact membership@spie.org to request a Pre-College Membership Application Form.

Personal photo ID is required to pick up a badge and therefore can only be done by the person the badge is intended for.

Unfortunately, we do not offer a corporate group registration rate at this time.

Registration is open throughout the meeting. 

Job Fair


We do not pre-register space for interviewing. You may sign up for room space onsite at the Job Fair. Interview rooms are available on a first come, first served basis.

Convention Centers have strict union guidelines. You may use small, food-related hand outs such as candy, but anything considered food services (such as coffee & snacks) needs to be ordered from and provided by the convention center food services. Unfortunately, SPIE does not provide lunches for job fair recruiters, however there is free coffee available throughout the day and light snacks in the Exhibitor Lounge.

If staff is already registered for the exhibit and is also participating in the job fair, they do not need to register again. The exhibitor badge will also grant access to the job fair.

You can do this on the SPIE Career Center Employer’s page: https://spiecareercenter.org/employers

Once you log in to your Employer Account, you can view your job history from your dashboard. There, you can copy your expired job into a new job posting. To do so, select the copy icon on the line of the job you wish to copy. Make any changes to the ad, preview it and post the job immediately. 

If you need additional assistance, please contact Lacey Barnett at laceyb@spie.org

If you have recently purchased a package that includes resume access but are still receiving the resume demo version, please click the log out button located near the top of the screen. Once you log in again your access should be enabled.

Please go to the SPIE Career Center Employers page: https://spiecareercenter.org/employers

In the gray header, click on CREATE AN ACCOUNT.

The SPIE Career Center is tied to your main SPIE web account. Use the same credentials to log in.

Log in to the SPIE Career Center using your SPIE web account login: https://spiecareercenter.org/

In the gray header click on CV/RESUME then follow the prompts. 

Once you have created your Employer Account on SPIE's Career Center, from your dashboard click POST A JOB. Walk through the steps of inputting the job information. You will be taken to a page where you choose which job package you would like to purchase. Once you make a payment, the job will be live on the site instantly, and your resume access will be activated.

Exhibitors


Please contact SPIESales@spie.org  for more information.

If you are an Exhibitor and are presenting your paper, you will need to register for the conference as a Speaker. The Exhibitor Technical pass does not replace speaker registration.

Each company with an Exhibitor Registration gets a limited number of assigned Technical access badges for accessing the technical programs. If you are presenting your paper, you will need to register for the conference as a speaker. The technical pass does not replace speaker registration.

Please contact exhibitions@spie.org for more information.

Every exhibitor has an assigned Exhibition Liaison (the person responsible for the company exhibit). Exhibition Liaisons can log in to their account and update information for both the Exhibitor Directory listing and the event specific listing.

If you do not know your SPIE account credentials for the Exhibitor Dashboard, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.

Please follow the instructions on the email that you received from Arata Expositions or Freeman to access content. Please Note: you cannot use the same login information as the Exhibitor Dashboard or Convention Data Services. If you have any questions, please contact exhibitions@spie.org.

Follow the instructions on the email you received from Convention Data Services to log on to register your exhibitors.  Please Note:  you cannot use the same login information as the Exhibitor dashboard, Arata Expositions or Freeman login.  If you have questions, please contact exhibitions@spie.org.

If staff is already registered for the exhibit and is also participating in the job fair, they do not need to register again. The exhibitor badge will also grant access to the job fair.

Education


Courses are available onsite at conferences, online, or for in-company training. Information regarding course options can be found here: https://spie.org/education

Please contact education@spie.org for more information.

When you pick up your course notes onsite, you will be given the handouts for the short course. The name of the room and location is listed on the front of your handouts. The handouts themselves are your “ticket” into the classroom. You will be required to show your notes to be admitted to the class.

Proceedings Authors


A How-to guide for successfully submitting your manuscript can be located here: https://www.spie.org/conferences-and-exhibitions/event-resources/manuscript-submission-guidelines

If you are a full time student and an author, please register as a Student.

After picking up your badge at the Conference Registration desk, visit the Speaker Check-in desk to upload your presentation and familiarize yourself with our system. 

Authors are expected to attend the meeting and present their papers. Papers not presented at the meeting will not be published in the Proceedings of SPIE, except in the case of exceptional circumstances at the discretion of SPIE and the Conference Chair/Editor.

If unforeseeable circumstances prevent you from attending the meeting and keeping your commitment, notify your SPIE Program Coordinator as soon as possible and arrange for a coauthor or colleague to make the presentation.

Copyright, Web Posting and Reprint Policies can be found here: https://www.spiedigitallibrary.org/help/copyright-web-posting-and-reprint-policies

Journals Authors


Go to https://spiedigitallibrary.org and click on JOURNALS. Click on a specific journal to obtain submission instructions. If you have questions or need further information after reading the author guidelines, please contact journals@spie.org.

Go to https://spiedigitallibrary.org and click on JOURNALS. Clicking on each journal will take you to the page where the scope of the journal is listed. You can also view the tables of contents and abstracts to get an idea of what types of papers are published in the various journals.

Information on manuscript templates can be found on the SPIE Digital Library here: https://www.spiedigitallibrary.org/journals/journal-authors

Author Guidelines, including Manuscript Templates, can be found on each journal’s homepage.

Payment of publication charges is voluntary. Accepted papers will be published even if the author is unable to pay.

Please contact journals@spie.org. Be sure to provide the paper number and the name of the journal to which you submitted your manuscript.

Copyright, Web Posting and Reprint Policies can be found here: https://www.spiedigitallibrary.org/help/copyright-web-posting-and-reprint-policies